TERMS & CONDITIONS

1. Introduction

Welcome to Signalmerge. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our platform.

2. Definitions

• "Service" refers to the SignalMerge platform and all related tools, APIs, and features.
• "User" refers to any individual or entity accessing or using our Service.
• "Personal Data" refers to any information relating to an identified or identifiable natural person.
• "Processing" refers to any operation performed on personal data.

3. Subscription and Payment Terms

SignalMerge operates on a subscription-based model. By subscribing to our services, you acknowledge and agree to the following:

• All subscriptions are billed in advance on a recurring basis (monthly or annually).
• Subscription fees are non-refundable except where required by applicable law.
• We reserve the right to modify pricing with 30 days' notice to existing subscribers.

5. Data Protection and Privacy

5.1 General Data Protection Regulation (GDPR) - EU/EEA

For users in the European Union and European Economic Area, we comply with the GDPR. You have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate personal data.
• Right to Erasure: Request deletion of your personal data ("Right to be Forgotten").
• Right to Restrict Processing: Request restriction of processing your data.
• Right to Data Portability: Request transfer of your data to another service.
• Right to Object: Object to processing of your personal data.
• Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing.

Legal Basis for Processing: We process your data based on: (a) your consent; (b) performance of a contract; (c) compliance with legal obligations; or (d) our legitimate interests.

Data Transfers: When transferring data outside the EU/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

5.2 California Consumer Privacy Act (CCPA) - USA

For California residents, we comply with the CCPA and CPRA. You have the following rights:

• Right to Know: Request disclosure of personal information collected, used, disclosed, or sold.
• Right to Delete: Request deletion of personal information (subject to exceptions).
• Right to Opt-Out: Opt-out of the sale or sharing of personal information.
• Right to Non-Discrimination: Not be discriminated against for exercising your rights.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Limit Use: Limit use and disclosure of sensitive personal information.

Categories of Personal Information Collected: Identifiers, commercial information, internet activity, geolocation data, and professional information.

Do Not Sell My Personal Information: We do not sell personal information as defined by the CCPA.

5.3 Protection of Personal Information Act (POPIA) - South Africa

For South African users, we comply with POPIA. You have the following rights:

• Right to be Notified: Be informed when your personal information is collected.
• Right to Access: Request access to your personal information.
• Right to Correction: Request correction or deletion of inaccurate information.
• Right to Deletion: Request destruction of personal information.
• Right to Object: Object to the processing of your personal information.
• Right to Withdraw Consent: Withdraw consent for processing at any time.
• Right to Lodge a Complaint: Lodge a complaint with the Information Regulator.

Information Officer: Our designated Information Officer can be contacted atpeter@mergemega.com.

Cross-Border Transfers: When transferring personal information outside South Africa, we ensure adequate levels of protection in accordance with POPIA requirements.

6. Data Collection and Use

We collect and process the following types of data:

• Account Information: Name, email address, company name, and contact details.
• Usage Data: Information about how you use our Service.
• Technical Data: IP address, browser type, device information, and cookies.
• Payment Information: Billing details processed through our secure payment providers.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest.
• Regular security assessments and penetration testing.
• Access controls and authentication mechanisms.
• Employee training on data protection.
• Incident response and breach notification procedures.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential Cookies: Required for the Service to function.
• Analytics Cookies: Help us understand how users interact with our Service.
• Marketing Cookies: Used to deliver relevant advertisements (with your consent).

You can manage your cookie preferences through your browser settings.

10. Third-Party Services

Our Service may integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Limitation of Liability

To the maximum extent permitted by law, SignalMerge and Mergemega shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of our Service.

13. Indemnification

You agree to indemnify and hold harmless SignalMerge, Mergemega, and their officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in South Africa.

EU Users: This clause does not affect your rights under EU consumer protection laws.

South African Users: This clause does not limit your rights under POPIA or the Consumer Protection Act.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

16. Exercising Your Rights

To exercise any of your data protection rights under GDPR, CCPA, or POPIA, please contact us at:

17. Contact Information

For general inquiries about these Terms, please contact us at: